**a post by the mom
The other night I was online roaming around and decided to search google for our rescue information. Of course there are reviews and I got sucked into reading them. I should know better.
A lot of them were good. Some may have had legitimate issues. Others need to get a life. After reading several and then getting frustrated and walking away from my phone, I decided something.
If a person gives a small non-profit a 1 star review for something that isn't related to the direct focus of the non-profit, that person should be required to volunteer a few hours (I vote a minimum of 5 hours) on that task to help out.
For example, one review said the place needed some "sprucing up". Great - grab a paint brush or window cleaner or a mop and make yourself useful. (in fact, the rescue has been very lucky in the last month and two groups from different companies have volunteered their time and the whole interior of the adoption center has been repainted)
Another review said that "no one returned my call promptly". OK - first please define promptly, as I am sure your definition is different from mine. Second, let me give you the access code to our voicemail system. Then you can spend several hours wading through several hundred voice mails: some demanding help we cannot or do not provide, some with information you can't understand, many demanding we pick up cats in their neighborhood (not our jobs), and so on. Then sort out the ones that are urgent, call those first and wade your way back through the rest. Oh - and remember that people will continue to call while you are working on the first batch.
I had a man confront me in one of our partner stores one day. He was upset that his elderly mother wanted to adopt a cat and we took 2 days (OMG!!) to check her application. And he is a lawyer (so?) and that seems ridiculous. I had had a long day that day and can now admit this guy got on my last nerve. I gave an apologetic look to the store manager and then let this guy have it. "We take our time to be sure the fit is right for the cat and the people. We are ALL volunteers and do this in addition to working and families and other responsibilities. And we check information since our first responsibility is to the SAFETY OF OUR CATS! I'm sorry she had to wait a couple of days but we want to be sure we are doing it right rather than doing it fast." And I walked away. (I tried to apologize to the manager later for getting into it with a customer and he laughed and said it was fine - he was glad I said something since he can't.)
There are days I seriously want to tell some people to PUT UP or SHUT UP. It is the same with trolls on the internet - it is all so very comfy and convenient to sit behind a keyboard and complain but annoying and hurtful to those of us that are actually out there and doing the work. Take THAT into consideration the next time you (*OK - not you our lovely readers, just the general you) want to complain about something.
Now that I have that out of my system, here's a gratuitous baby picture....guess who is going to be 1 year old the end of the month???