Wednesday, August 24, 2022
Switching
Monday, August 22, 2022
animal rescue and customer service
a post by the mom
If you hang out in rescue long enough, you will eventually hear someone say "I get into animal rescue because I don't like people". And others will snicker or whatever.
But in fact the opposite it true - animal rescue is still a PEOPLE oriented service group. Very few aspects of rescue will keep you away from people, though some will allow you to avoid the general public (and maybe that is more what they mean when they say that).
However, I think with that general mindset, some forget that people - the general public - are our most important audience. They share our posts on social media, they are donors, they are adopters. I think sometimes rescues act like they are doing the public a favor.
Of course, I've had people from the public act that way with me - as though I need to be even more grateful for their attention or ignore things on applications because "they are doing us a favor by adopting". Yeah - not how that works.
But recently I've seen a couple of instances where adoptions could have gone very wrong or not happened at all because of things that were handled badly. Rescues need to remember they can live or die by their reputation - and bad word of mouth spreads much farther and faster then good. I can't begin to tell you the number of people who have told me "bad" rescue stories.
Don't get me wrong - rescue is hard and sometimes you are catching people on a bad day. I've had it happen. But I think we all need to step back and remember that we are ALL human and we ALL need to get along and take a breath.
So if you are in rescue remember the public sees cute animals not the work that got them ready for adoption. If you are the public remember that rescue is hard and heartbreaking. Let's meet somewhere in the middle.
Monday, August 15, 2022
Happy Birthday Mike
Mike is 1 year old!!! Break out the treats!
If you would have asked when she came here as a foster, we wouldn't have thought she would celebrate here. But we are glad she is happy and healthy.
We are still looking to get her into her forever home. Mom's friend Heather actually has Mike right now for a couple of weeks. She gets more space and is around other cats all day. She is doing really well but was happy to see mom last night.
Monday, August 8, 2022
Thursday, August 4, 2022
Quick update
Winslow and Sedona were adopted TOGETHER! The family has kids and we are optimistic it's a great fit.
Bisbee was also adopted separately.
Just 3 Arizona kittens to get adopted.
Laredo has a friend. Mom borrowed a kitten from another foster so he can learn to kitten.
Harvey is at the pet store. Garibaldi is still here and having fun playing with Blueberry who is taking a break from the store. Since they are older they are loose in the house and having a good time.
And Mike is still here doing Mike things.
Stay cool and safe!!